A letter from Simon Pearce, Vice President, EMEA of Quest Software UK

Email has become the most critical form of business communication, yet despite increasingly punitive email policies, too many organisations still experience anarchic email use.

Duplication and multiple versions make it near impossible to effectively manage what is vital business information. And while a few companies have achieved a degree of control over email attachments by using document management tools, what about the body of the email?

At the moment, a large percentage of customer interactions are sitting inside email systems, locked up in individual mail boxes. Failure to monitor, control or provide access to this essential business knowledge is fundamentally leaving organisations wide open to compliance breaches and allegations of lack of employee duty of care.
P>Used correctly, email is a core component of business success. The email archive should be treated accordingly to ensure all enterprise information is available to every user and every application across the business. To achieve this goal, email needs to be stored in a fully retrievable, auditable and searchable manner. And, critically, this must be done without creating a massive storage overhead or requiring user intervention.

Given the reliance on email communication, its time for companies to impose some control over this crucial business tool.

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